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Before Opening a Ticket:

  • Be sure to have a look in our Frequently Asked Questions. Many questions are answered there and we keep our FAQ updated.
  • In case of problems, verify that you are using a CGPS class version that supports the TraceME hardware and firmware version that you are using.
  • Requests received during our normal business hours will be processed as soon as possible.

Fields marked with an asterisk * are required.

Contact Information
Please enter your first name. *
Please enter your last name. *
Please enter your e-mail. *
Please select a country.


Technical information
Type of TraceME module A value is required. *
What version settings.exe A value is required. *
What version firmware A value is required. *
TraceME IMEI Number A value is required.Your IMEI should consist of 15 numbers. Your IMEI should consist of 15 numbers. *
 

Clear description of the error message you get *

A description is required.
Clear description of the actual problem *
A description is required.


If it concerns logged or sent data
Data string
HTML server log



Optional: Add file